FAQ

Shipping

Processing times:

Our aim is to dispatch all orders within 3 working days for standard delivery and within 1 working day for express. Orders placed on Saturday or Sunday will be dispatched on Monday (excluding Bank holidays).

***All hampers and orders are assembled to order. Please allow for extra processing and delivery time due to coronavirus situation and Christmas.***

Delivery times:

All of our parcels are sent via DHL. Estimated delivery times are as follows after the dispatch day:

Standard delivery: 3-5 working days*

Express delivery: 1-2 working days*

*For remote Scottish areas, Scottish Highlands, all UK Islands & Ireland please allow an extra 2-3 working days for delivery.

All our delivery dates are estimates and we cannot guarantee specific deadlines. Delivery delays caused by DHL (or any subsequent courier used by them in order to fulfil their delivery obligations) are outside of our control and we are therefore unable to accept accountability.

International delivery: If your order does not arrive within 10 working days of receiving the dispatch confirmation email, please check at your local sorting office to see if it has been returned there, and contact us if it is still missing. Please note that we are unable to re-send parcels to international customers and can only offer a refund for the goods (ex. shipping costs) once the parcel is returned to us.

With this in mind, please be aware that you, or whoever the lucky recipient might be, may have to pay Import Duty or a Formal Customs Entry Fee upon, or prior to, delivery. If you're unsure how this will affect the overall cost of your order, please check your Local Legislation rules.

Additional delivery information:

You may cancel or amend an order at any time before it has been processed for shipping.

All attempts will be made to deliver to the address and postcode as you have entered it. Vegan Hamper is unable to accept liability for late or failed delivery due to incorrect or inaccurate information. Please ensure all address details are accurate and correct to ensure prompt delivery.

If an order is returned to us as a result of either an incorrect address, refusal to accept the delivery or failure to acknowledge cards left by delivery companies, the customer will be responsible for any dditional redelivery costs incurred or we can issue a full refund excluding the original delivery cost once we have received the goods back.

Social Media

We love hearing about your experience with Vegan Hamper. Please find us on Instagram and Facebook and tag, like, share and follow us to keep up to date with our latest hampers and news. We also upload reviews, recipes etc...

Password Reset

Reset your password by clicking on the grey Forgot Password link on the My Account page. Fill in your username or email address and an email will be sent to you with directions for changing your password. You can also change your password on your Account page.

Allergies

As much as we try to give accurate ingredient information, the products we sell are via third parties and our information is subject to theirs being correct.

Unfortunately, as much as we want to, we cannot guarantee that your hamper or subscription box won't contain any of these products or ingredients. We understand that this may be hard for you to give us a try, but we hope you'll do and if you receive a product that you cannot use in your box, we recommend that you gift the product to your friends or family.

Sustainability

Is my box recyclable?

Recycling is an issue that we take very seriously. That is why all our packaging is made out of recycled material and is 100% recyclable. You might wonder why we use two boxes. Well, the postal box on the outside protects the hamper box as we want to make sure that the items inside don’t get damaged. You can also dissolve our non toxic loose fill chips in water and as they are made from cornstartch and enviromentally friendly, if your pet decides to digest one it is completely safe.

I Am Not Receiving Your Emails/Newsletters

We send your emails to the email address that you have signed up with or placed your order with. If you cannot find our emails in your Inbox, please check your Spam or Junk folders. If you still cannot find them, please contact us at info@vegan-hamper.com

Bespoke Hampers

We can create bespoke and persoanlised hampers upon request. please contact us at info@vegan-hamper.com to do so.

Damaged Items

What if I get a box and some of the products are damaged?

While we take every step to ensure that the products will reach you in perfect condition, occasionally products do get damaged. If this happens to one of your items, simply take a photo of the damaged product and send it along with your name and email address to info@vegan-hamper.com within 48 hours of receiving your hamper and we'll replace the product if we can, or we will refund you the value of the product.

Returns

Refunds due to loss or damage

We have many years’ experience in packing and sending gift hampers and we select our couriers for their reliability and responsibility, so we pride ourselves on the rarity of any problems but in the unlikely event of damage or loss in transit, we will replace the damaged contents or gift immediately and free of charge providing the following:

- The goods have been refused because of obvious damage
- Any damage which cannot be seen from the outside must be notified to the couriers and Vegan Hamper within 48 hours
- Damaged goods are retained for inspection and it may be required that they be returned to us at our expense before replacement or refund. Returned goods must clearly show the full name, address and telephone number of the sender.
- We cannot accept responsibility for the wrong order or non-delivery, resulting from incorrect information or addresses being provided.

Please note that as we sell perishable items we can not accept refunds if the recipient simply doesn't like the item. We can only accept refunds for damaged goods.